CNA communication practice questions
Updated · Reviewed against official sources
Communication questions reward answers that listen first, use simple and respectful language, adapt to hearing, vision or speech problems, and pass important observations to the nurse promptly.
Communication drill (10 questions)
- 10 multiple-choice questions
- Untimed — take your time.
- Your progress is saved in this browser, so you can close the tab and resume.
10 free questions in this topic; full access unlocks all 20. See pricing
What this topic covers
- Active listening and open-ended questions
- Communicating with hearing, vision or speech impairment
- Talking with families and visitors
- Reporting observations to the nurse
- Nonverbal communication and body language
Sample question
A resident who is hard of hearing seems confused by your instructions. What should you do first?
- Face the resident, get their attention, and speak clearly at a normal pace
- Ask the resident's roommate to repeat what you said
- Write the instructions down and leave the room
- Stand behind the resident and repeat the instructions loudly several times
Show answer
Answer: A. Face the resident, get their attention, and speak clearly at a normal pace
Facing the person lets them see your lips and expressions while you speak clearly. Shouting distorts words and can feel aggressive.
Quick answers
- How should a CNA talk to a resident who is hard of hearing?
- Face the resident, get their attention, speak clearly in a normal or slightly lower pitch without shouting, reduce background noise and check that hearing aids are in and working.
- What should a CNA do if a family member asks about a resident's diagnosis?
- Politely refer the question to the nurse. Sharing medical information is outside a nurse aide's role and must follow privacy rules.